We have received a number of calls from current First Fuel customers. It appears that some customers have been told by First Fuel representatives that the Co-op’s pricing contains hidden fees, and that our pricing is not possible. The fact is there are no hidden fees, and the pricing you see on our website and advertised in the news paper is 100% correct. With respect to the statement that we cannot possibly sell propane for our advertised price, that is simply false. We have been selling propane to our 3000 plus members at the advertised price since the Co-op was founded three years ago. And we will continue to do so, simply because it’s fair and it works.
Now, we have also been told by a number of First Fuel customers that they signed a five year contract with First Fuel and First Fuel won’t let them out of their agreement. If that is the case, my suggestion is to not argue with them but, simply file a complaint with the New York State Attorney General’s Office (link below). Let First Fuel explain to the AG’s Office how they can force a customer to pay whatever price they set for a five year period without any way out.
http://www.ag.ny.gov/resource_center/complaints/pdfs/cns001web_consumer.pdf
